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Definition. Turndown service. A special service provided by the housekeeping department in which a room attendant enters the guestroom in the early evening to restock supplies, tidy the room, and turn down the covers on the bed. Synonyms: Evening Service.
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In the hospitality industry, turndown service is the practice of staff entering a guest's room and "turning down" the bed linen of the bed in the room, preparing the bed for use. [1] In multiple countries, an item of confectionery such as a chocolate [2] or a mint [3] is sometimes left on top of a pillow on the bed that has been turned down.
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How to provide turn down service Dusit Education 4.33K subscribers Subscribe Subscribed 930 Share 150K views 7 years ago This video demonstrates the process steps in providing turndown.
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Turndown service is a hospitality practice that has been around for centuries. This service is a nightly ritual performed by hotel staff that involves preparing a guest's room for a good night's sleep. It is a luxury service that is offered in high-end hotels and resorts around the world.
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The term turndown service refers to a specific procedure done to ready a guest's room at night. The practice is a several-step process that involves cleaning and readying multiple areas of the room. Although turndown service may vary from location to location, here is what a typical turndown service looks like:
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Turndown service or evening service is one of the most important services provided by housekeeping department. It is such a sophisticated service that would not cost a hotel, motel or cruise ship much but a well-designed turn down service is highly helpful to get ultimate guest satisfaction.
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"Turndown service" is a term used in the hospitality industry to refer to a set of small favors performed for guests by hotel staff in the evenings. At its most basic, turndown service involves turning down the bed linens.
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Turndown service is effectively getting the room refreshed and bed ready for sleep. Functionally, that basically means they 'turn down' the bed - meaning they literally usually turn down a corner of the duvet or comforter/top sheet. Usually leaving something like chocolate on the pillow or the remote by the nightstand.
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On some airlines, converting the seat into the bed can be kind of complicated, so turndown service allows the crew to help you with this (take the herringbone seats on Air New Zealand and Virgin Atlantic, for example) Air New Zealand 787 business class turndown service
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The purpose of turndown service is to provide guests with a comfortable and relaxing environment for a good night's sleep. It is a small but important gesture that demonstrates a hotel's commitment to providing excellent customer service. Turndown service is an essential part of the hotel experience, particularly in luxury establishments.
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Turn-down service refers to a specialized hospitality offering provided by hotels, resorts, and other accommodation establishments. It involves the preparation of a guest's room in the evening, creating a comfortable and welcoming environment for them to unwind and relax before bedtime.
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TURNDOWN SERVICE definition: 1. a service that is offered in some hotels in which in the evening a guest's room is made ready…. Learn more.
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Turndown service is the hallmark of a luxury hotel. Perhaps it's a fresh carafe of water and slippers placed beside the bed—or even a chocolate upon the pillow. But a candy almost feels snoozy.
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You can also light a relaxing candle, or burn a stick of palo santo, or incense, or something else you like. You can use your essential-oil diffuser, if you have one of those. Whatever makes the space more pleasant and relaxing, in a scented way. 3. Put a glass of water on your bedside table.